How can we help?
Start with the common questions below. If none of them covers what you are running into, write to us and a person will pick it up.
Common questions
The things people ask us most often, and what to do about them.
I signed up but never got the verification email.
Accounts stay inactive until the email address is verified, so signing in before then will not work. Check your spam folder and any filters your organization applies to new senders. If it still has not arrived, email us and we will verify the address for you.
How do I reset my password?
Open the sign-in page and choose Forgot password. We send a reset link to the address on the account, and that link is what sets the new password. We never ask for your current password over email.
I chose the wrong persona at signup. Can I change it?
Yes. Your persona decides which dashboard and navigation you get, and you can switch it at any time from your profile page. Nothing you have already saved is lost when you switch.
Which food databases does search cover?
Both USDA FoodData Central and Open Food Facts. A search queries them together and falls back to the other source when one has no match, so branded and generic foods come back in a single result list.
What do the Often, Sometimes and Rarely badges mean?
They are Healthy Eating Research tiers. Every food we score lands in one of the three, so you can see where a product sits before opening the full nutrient breakdown.
Can my team share saved items and inventory?
Yes. An admin and the managers under them work from the same inventory and the same saved lists, so a change one person makes is the version everyone else sees.
Talk to us
One address reaches the whole team. Say whether you are stuck on something or sizing up Nutrigence for an organization, and it goes to the right person.